Welcome to Shahi Limo Service! We pride ourselves on reliable and convenient transportation. Read our reservation and cancellation policy below:
Reservation Policy:
- Reservation Payment: All Shahi Limo Service bookings require 20% payment at the time of reservation and remaining 80% payment on completion of ride.
- Advance Booking: We recommend booking early to secure your favorite time window and vehicle type. This also ensures our travel services are available.
Cancellation Policy:
- Free cancellation 24 hours before: At least 24 hours before pick-up, you can cancel your appointment without penalty. Please note in full refund case we will refund 95% amount, 5% will be merchant fee (Credit Card Company).
- 50% Fare for Cancellation before 24 Hours: If you cancel your reservation within 24 hours of the pick-up time but before the 2-hour window, you will be charged 50% of the fare. Refund your original payment method for the remaining 50%.
- Full Fare for Last-Minute Cancellation: If you cancel your reservation within 2 hours of the planned pick-up time, you will be charged the full fee and not refunded.
How to Cancel:
Call or email us to cancel a reservation. Please include your booking reference number, pick-up date and time, and contact information when canceling.
No-Show Policy:
If you miss your planned pick-up without warning, the full fee will be charged to your payment method.
Modification Policy:
If you need to change your reservation’s pick-up time, number of passengers, or destination, please call us immediately. Availability permitting, modifications may be made without charge if requested in advance.
Shahi Limo Service may change its reservation and cancellation policy at any time. Any modifications will be communicated on our website, and your reservation policy will apply.
We appreciate your cooperation with our reservation and cancellation policies. Please contact us with any queries or for assistance. Thank you for choosing Shahi Limo Service transportation!
Flight Delays & Cancellations.
We monitor flight status for airport pickups. If your flight is delayed, your reservation will be adjusted to your new arrival time at no extra charge. If your flight is canceled, we will honor your reservation if rescheduled within24 hours of the original pickup time, subject to vehicle availability. If the new flight is scheduled more than 24 hours after the original pickup time, a new reservation is required.
Cancellation, Waiting & Bad Weather Policy
Full Payment Due at Booking
Full payment is required at the time of booking to confirm and secure your reservation. Your reservation is not considered confirmed until payment has been received.
1. Free Cancellation — 24 Hours or More Before Pickup
If you cancel your reservation at least 24 hours before the scheduled pickup time, you will receive a 100% refund to your original payment method.
2. Cancellation Within 24 Hours of Pickup
If you cancel your reservation within 24 hours but more than 2 hours before the scheduled pickup time, 50% of the total fare will be retained as a cancellation fee, and the remaining 50% will be refunded to your original payment method.
3. Cancellation Within 2 Hours — No Refund
If you cancel your reservation within 2 hours of the scheduled pickup time, the full fare will be charged and no refund will be issued.
No-Show Policy
If the passenger does not show up at the scheduled pickup location and time, the full fare will be charged, and no refund will be provided.
How to Cancel
To cancel a reservation, please call or email us as soon as possible. Please provide your booking reference number, pickup date and time, and contact information when requesting a cancellation.
Waiting Policy
For regular pickups:
- The first 30 minutes of waiting are free.
- After 30 minutes, a full 1-hour waiting charge will apply.
For example, if the driver waits 35 minutes, you will be billed for 1 hour of waiting time.
Important: This waiting policy does not apply to pickups from international airports. Airport pickups are subject to our applicable airport waiting procedures and fees.
Modification Policy
If you need to change your pickup time, number of passengers, destination, or other reservation details, please contact us immediately.
Subject to availability, modifications requested sufficiently in advance may be made without an additional charge. Additional charges may apply if the requested change increases the service time, distance, or vehicle requirements.
Severe Weather Policy
The safety of our passengers and drivers is our highest priority.
In the event of severe weather, dangerous road conditions, or other weather-related circumstances that make transportation unsafe, Albany Airport Taxi may temporarily suspend or shut down service.
If we cancel your service because of unsafe weather conditions, you may choose to:
- Reschedule your reservation, subject to availability; or
- Receive a 100% refund of the amount paid.
Policy Changes
Shahi Limo Service reserves the right to modify its reservation, cancellation, waiting, and weather policies at any time. Any changes will be communicated through our website.
The policy in effect at the time your reservation is made will apply to that reservation.
We appreciate your understanding and cooperation with our policies. Please contact us if you have any questions or need assistance.
Thank you for choosing Shahi Limo Service!